The Northern New England Passenger Rail Authority (NNEPRA) is a public transportation authority created in 1995 by the Maine State Legislature to develop and provide passenger rail service between Maine and Boston and points within Maine.

Our Mission
Our mission is to develop and manage a quality passenger rail system that meets the transportation needs of our customers, delivers value, and enhances economic development within the region we serve.

Click here for NNEPRA's Strategic Initiatives.



NNEPRA facilitates the coordination between many operating partners to deliver a quality and seamless transportation service that meets the needs of the traveling public. 



NNEPRA sets the standard for excellence in customer service, innovation, and performance. We’ve achieved national recognition for customer satisfaction, sustained growth, and financial performance. 



NNEPRA develops the marketing and promotional campaigns that have made the Downeaster one of the fastest growing passenger rail services in the nation. 



All Downeaster trains welcome passengers with special needs. Our trains and stations are wheelchair-accessible, allow service animals, and offer assistance when needed. Information (such as schedules and meeting documents) is available in alternative formats upon request.  

  • Contact Amtrak at 1-800-USA-RAIL (1-800-872-7245) or 1-800-523-6590 (TTY) to request information in an alternative format; or,
  • Contact NNEPRA’s Policy and Administration Department by calling 1-207-780-1000 x102 or e-mailing [email protected] to request information in an alternative format; or,
  • Alternative formats may also be requested online by visiting http://www.amtrakdowneaster.com or https://nnepra.com and select Contact Us.
  • Interpreter services are available by request.

ADA Policy and Complaint Form - Please use the complaint form found here to submit an ADA related complaint.

You may also contact the ADA Coordinator at the following:

                Attn:  William Gayle, Grant and Policy Administrator
                75 West Commercial Street, Suite 104
                Portland, ME 04101
                PH:  207-780-1000 x102
                FAX:  207-780-1001

                 E-MAIL:  [email protected]



NNEPRA will consider requests for reasonable modifications to policies and procedures for persons with disabilities. For more information please email [email protected] and include type of request and contact information. Click here for form.



No person on the basis of race, color, national origin, or transportation disability will be subjected to discrimination in the level and quality of transportation services and transit related benefits. Any person or persons who believe that there is discrimination on the basis of race, color, national origin, or transportation disability as it relates to the provision of transportation services and transit-related benefits may file a complaint with the Federal Transit Administration and/or the U.S. Department of Transportation. NNEPRA's entire Title VI plan can be found here.

To find out more about NNEPRA’s non-discrimination procedures or to file a complaint, please contact 207-780-1000.

How to file a complaint:

You may file a signed, written complaint up to 180 days from the date of the alleged discrimination by one of two methods:

1. By using the Title VI Complaint Form: English  Spanish  French  Portuguese Somali

2. Sending a separate piece of paper that should include:

  • Your name, address and telephone number.
  • How, why, and when you believe you were discriminated against. Include as much specific, detailed information as possible about the alleged acts of discrimination, and any other relevant information.
  • The names of any persons, if known, who the Title VI Reviewer could contact for clarity of your allegations.

Your complaint must be signed and dated.
Please submit your complaint to the address listed below:

Northern New England Passenger Rail Authority
Attn:  Manager Budget and Administration
75 W. Commercial Street, Suite #104
Portland, ME 04101

Or, you may contact:

Department of Transportation
Federal Transit Administration
Office of Civil Rights, TCR-1
1201 New Jersey Avenue, SE
Washington, DC 20590


Um eine Übersetzung dieser Nachricht in Deutsch anzufordern, kontaktieren Sie bitte William unter 207-780-1000 x102 oder [email protected]

Pour demander la traduction de cet avis en français, veuillez contacter William au 207-780-1000 x102 ou [email protected]

Para solicitar la traducción de este aviso al español, comuníquese con William al 207-780-1000 x102 o [email protected]

Si aad u codsatid turjumidan ogeysiiskan ah, fadlan kala soo xiriir William 207-780-1000 x102 ama [email protected]

Para solicitar a tradução deste aviso para o português, entre em contato com William pelo telefone 207-780-1000 x102 ou [email protected]



Your Right to Know: Freedom of Access Requests

“The public’s right to information about government activities lies at the heart of a democratic government. The Maine Freedom of Access Act (“FOAA”) grants the people of this state a broad right of access to public records while protecting legitimate governmental interests and the privacy rights of individual citizens. The act also ensures the accountability of the government to the citizens of the state by requiring public access to the meetings of public bodies. Transparency and open decision-making are fundamental principles of the Maine Freedom of Access Act, and they are essential to ensuring continued trust and confidence in our government.”
(From www.maine.gov/foaa/)

NNEPRA – Grant and Policy Administrator
William Gayle

NNEPRA FOAA Public Records Policy


75 West Commercial Street, Suite 104
Portland, ME 04101
Phone: 207-780-1000
Fax: 207-780-1001
Email: [email protected]